FAQs

Our boxes are bi-monthly; they will ship out every other month.

Currently, we ship directly only to addresses in the US. For our international customers, we recommend using a package forwarding service. We did not come to this decision lightly. We tried to negotiate reasonable rates with the shipping carriers, but because we are a new business and our subscription numbers are currently small, we were unable to secure rates that weren’t astronomical. After much research, we realized it would be LESS expensive for our international customers to use a packaging forward service for the time being. We recommend two that we have used personally in the past: Stackry and forward2me. We’ve used these services personally and have found them easy to use, reliable, and oftentimes more affordable than regular international postage. You can even use them to combine packages from multiple shops or book boxes in the US, thereby saving even more money on combined shipping and discounted rates! As we grow, we will continue to negotiate for better rates with the international shipping carriers so that we can offer in-house international shipping. Thank you for your understanding!

Our Aetheria box is a bi-monthly book-only subscription box for lovers of all types of fantasy, including high, urban, romantasy, and paranormal romance. Learn more, subscribe, or join our waitlist here.

Our Nocturna box is a bi-monthly book-only subscription box for lovers of dark and taboo romance. Learn more, subscribe, or join our waitlist here.

Unfortunately, not at this time. Our Aetheria and Nocturna boxes currently arrive from the printer on alternating months and are shipped out to our customers on alternating months, as well.

Yes! We sure do! We currently allow unlimited skips, however, you are only allowed two skips in a row. If you skip three times in a row, your subscription will be canceled.* Please understand that this policy is for fairness. It allows us to help move people off of the waitlist who really want to subscribe by removing those who are holding onto the subscription only to have access to pre-sales.

PLEASE NOTE: Your skip MUST be made BEFORE the next billing cycle occurs. Once your card has been charged, we cannot skip that month for you, and no refunds will be issued.

Your initial purchase will happen on the day you sign up. If you are still within the current box month, you will be shipped that current box immediately, and then your first Renewal Charge will be the very next month for the upcoming box (which will ship one month later). After that, your Renewal Charges will happen every other month on the 16th. If you signed up after that box closed, your initial purchase takes place the day you sign up, and then your renewals start every other month on the 16th. If you subscribe to both the Nocturna and the Aetheria box, you will be charged for the Nocturna box on the 16th of Nocturna’s renewal month, and then on the 16th of the alternating month for the Aetheria box’s renewal month.

Yes! We will announce the book one week before your new charge is processed. We have some helpful graphics post to our Instagram Story Highlights you can refer to at any time, but our general schedule is as follows:

Emoji or Aesthetic Reel hint: 1st week of Renewal Month
Author and Title reveal: 1st week of Renewal Month
Cover(s) reveal: 2nd week of Renewal Week

Absolutely not! We support our artists and recognize the threat that AI poses to their livelihoods. As part of our commitment to our no AI-policy, all of our artists sign a contract affirming that no AI or AI-editing tools will be used in the artwork we commission from them. 

During your Renewal Month, the Skip Button will become available in your account from the 1st through the 15th at 11:59 Pacific (Seattle). In order to skip, you’ll need to log into your account and then go to Subscriptions. Once there, click the Skip a Month button under the subscription. Select Confirm from the pop-up window, and that’s it!

To cancel your subscription, you’ll need to log into your account and then go to Subscriptions. Once there, click the Cancel button under the subscription. Select Confirm from the pop-up window, and that’s it!

We ship our subscription boxes via US Media Mail. Shipping for our subscription boxes within the US is as follows:

• US: $6.50 per box.

Please note: If you are shipping to an APO/FPO address, you may experience significant delays in receiving your order. Unfortunately, this is beyond our control.

Currently, we only ship within the US and to US military APO/FPO addresses. For our international customers, we recommend using a package forwarding service. We did not come to this decision lightly. We tried to negotiate reasonable rates with the shipping carriers, but because we are a new business and our subscription numbers are currently small, we were unable to secure rates that weren’t astronomical. After much research, we realized it would be LESS expensive for our international customers to use a packaging forward service for the time being. We recommend two that we have used personally in the past: Stackry and forward2me. We’ve used these services personally and have found them easy to use, reliable, and oftentimes more affordable than regular international postage. You can even use them to combine packages from multiple shops or book boxes in the US, thereby saving even more money on combined shipping and discounted rates! As we grow, we will continue to negotiate for better rates with the international shipping carriers so that we can offer in-house international shipping. Thank you for your understanding!

We do not offer refunds nor allow cancellations on orders. All purchases, including subscription box items, add-on items, preorder items, and purchases made from our online shop are nonrefundable and we do not accept returns or exchanges. If you need help with a book that arrived damaged, please see our Damage Criteria below.

Please be sure to check the tracking number supplied in your Tracking email. If you can’t find that email, check your spam folder. If your tracking shows that your package was never delivered, please reach out to us within 14 days. If the tracking for your order shows as “Delivered,” please check around your house; sometimes postal workers will hide your package in an area where package thieves won’t see it easily from the street. You can also check with your neighbors to see if it was delivered to them by accident. If you still can’t find your package, unfortunately, there isn’t much we can do from our end. USPS does not allow us to submit a Lost Package claim on a customer’s behalf. We recommend you head to your local post office and speak with the Postmaster there, or you may submit a lost package claim at usps.com. Sometimes, just filing a claim can help them locate the package!

Packages with tracking that shows as delivered are ineligible for a refund or replacement. For that reason, we highly suggest you consider sending your packages to a post office box or USPS locker if you live in a high-theft area.

If you provided the wrong address on your order, your package is ineligible for a refund or replacement.

First, may we just say that we are so sorry your order isn’t right or that your book arrived damaged! If the damage fits the criteria mentioned below, please send us an email to info@covetedcover.com within two weeks (14 days) of delivery and include the name on the order, your email address, your order number (if purchase was not part of your subscription), and photos of the damage. If we still have some in stock, we will send a replacement. If we are out of stock, a full or partial refund will be issued, based on the level of damage; this is at the discretion of our support team.

Damage Criteria

The following qualifies as Damaged:

• A tear, rip, puncture, cut, or visible scratch on the front of the book/dust jacket or spine that is larger than 1cm.
• Residue or marks on the front cover or spine that cannot be removed.
• A dented or crushed corner bigger than 1.5cm
• Water damage
• More than one ripped or bent page that affects the text on the pages.
• Production defects, such as a missing foil finish, pages missing their text, or missing artwork.
• Spine split in half.
• Missing pages.

The following do not quality as Damaged:

• Scratches, marks, or residue on the back of the book/dust jacket.
• Page bleeding or unevenly sprayed edges
• White spots or scratches on sprayed/painted edges or issues with the top or bottom edge of the book.
• Wavy pages
• Slightly blurry digitally printed edges.

We can only accept exchange/replacement claims within 14 days from the date you received your order. Please note that all exchanges/replacements are at the discretion of our customer support team.

We reserve the right to deny a replacement for any person deemed to be abusing the return policy for profiteering.
If you provided the wrong address at checkout, your box is ineligible for a refund or replacement.

Any pre-orders canceled two weeks prior to the scheduled ship date are ineligible for a refund.

To update your shipping address, you need to log into your account, then select Addresses from the menu on the left-hand side. Select which address you wish to update (ie, shipping or billing), then click Edit Address on the right-hand side. Make the appropriate changes, then select Save Address.

To update your payment method, you need to log into your account, then select Payment Methods from the menu on the left-hand side. From here you may either add a new payment method, delete your old payment method, or edit your current payment method.

We’re working on this! We hope to have gift cards and the ability to gift a subscription available within the next couple of months. Please check back here for updates!

We’d love to hear from you! Please send an email to submissions@covetedcover.com with the following information: Your name, book title (or working title), publication date, genre, brief synopsis, and spice level and tropes list. Because we like to ensure the book will be a good fit for our readers, we currently only consider books that we can read (ie, are completed and have been published OR have already undergone a developmental edit, and are available in either physical arc form, e-arc, epub, etc).

We are always on the hunt for talented artists! Please note that we only work with artists 18+ years old. If you fit that criteria, please send an email to submissions@covetedcover.com with the following information: Your name, the country you live in, a link to an online portfolio and/or your art social media accounts. If you have previously worked on artwork for a book or an indie author, please list some of your credits. We look forward to hearing from you!

Once you join the waitlist, you’ll be added to our newsletter, where we will give periodic updates on the waitlist and announce when new spots will be opening up. Offer emails will be sent to the email address you signed up with. Be sure to add info@covetedcover.com to your safe-senders or contact list in your email program to avoid your offer email going to your spam/junk or promotions folder!

To check your number on the Waitlist, return to our waitlist page, and click the Waitlist button. Once in the waitlist, enter in the email address you used to sign up and hit enter. It will then show you your number on the list.

Yes! Our subscribers get early access to shop our stand-alone special editions and collections. Since many of these books sell out quickly, this can be a useful perk to help ensure you get a copy before they sell out.

We’re excited to hear you’d like to rep with us! Please make sure you’re following our social media accounts, as we will announce there when we have rep openings or are conducting new rep searches.