FAQs

Our boxes are bi-monthly; meaning you you will be charged a renewal fee every other month. Each of our boxes is assigned a two-month period/window. For example: May-June, July-August, September-October. Your renewal charge happens on the 16th of the month BEFORE the two-month window for that box. For example, the renewal charge for a May-June box would happen on April 16th.

Boxes may ship to subscribers any time within that two-month window. We give this timeframe because there are many factors outside of our control that can cause delays, such as printing defects that require correcting before the printer can ship, delays on the overseas boat due to inclement weather, delays at customs, inclement weather at home that prevents us from getting to our warehouse to ship, etc. Additionally, as we are a small business with just the two of us, it does take us some time to inspect our books upon arrival and then package them up to send to our numerous subscribers. We will always endeavor to ship out your boxes within that two-month window and to keep you up-to-date on our estimated shipping timeframes not only on our website’s Shipping Updates page, but also by sending subscribers periodic emails with updates about upcoming boxes.

*Please note: You may be charged your next renewal charge before the previous box arrives. This is because the renewal charge happens automatically on the 16th of every other month. If the previous box ships toward the end of the second month of that two-month window, your new renewal charge will happen before you receive the box. If this is a concern for you, simply utilize one of your skips within the allotted Skip timeframe (the 1st through the 15th of the renewal month). If you have already used your three consecutive skips, please reach out to us at info@covetedcover.com. 

Currently, we ship directly only to addresses in the US. For our international customers, we recommend using a package forwarding service. We did not come to this decision lightly. We tried to negotiate reasonable rates with the shipping carriers, but because we are a new business and our subscription numbers are currently small, we were unable to secure rates that weren’t astronomical. After much research, we realized it would be LESS expensive for our international customers to use a packaging forward service for the time being. We recommend two that we have used personally in the past: Stackry and forward2me. We’ve used these services personally and have found them easy to use, reliable, and oftentimes more affordable than regular international postage. You can even use them to combine packages from multiple shops or book boxes in the US, thereby saving even more money on combined shipping and discounted rates! As we grow, we will continue to negotiate for better rates with the international shipping carriers so that we can offer in-house international shipping. Thank you for your understanding!

Our Aetheria box is a bi-monthly book-only subscription box for lovers of all types of fantasy, including high, urban, romantasy, and paranormal romance. Learn more, subscribe, or join our waitlist here.

Our Nocturna box is a bi-monthly book-only subscription box for lovers of dark and taboo romance. Learn more, subscribe, or join our waitlist here.

Unfortunately, not at this time. Our Aetheria and Nocturna boxes currently arrive from the printer on alternating months and are shipped out to our customers on alternating months, as well.

Yes! We sure do! We currently allow unlimited skips, however, you are only allowed three skips in a row. If you skip more than three times in a row, your subscription will be canceled.* Please understand that this policy is for fairness. It allows us to help move people off of the waitlist who really want to subscribe by removing those who are holding onto the subscription only to have access to pre-sales.

PLEASE NOTE: Your skip MUST be made BEFORE the next billing cycle occurs. Once your card has been charged, we cannot skip that month for you, and no refunds will be issued.

Your initial purchase will happen on the day you sign up. This is an advance payment for the next upcoming box. If you’re unsure which box you will be receiving and when, please refer back to your initial Invitation email or send us an email at info@covetedcover.com. Generally, your first box will arrive one to two full months after you initially subscribe. Renewal Charges happen on a set schedule every other month on the 16th. You will find these posted in our email newsletters and saved to our Story Highlights on Instagram and Facebook. 

Yes! We will announce the book one week before your new charge is processed. We have some helpful graphics post to our Instagram Story Highlights you can refer to at any time, but our general schedule is as follows:

Emoji or Aesthetic Reel hint: 1st week of Renewal Month
Author and Title reveal: 1st week of Renewal Month
Cover(s) reveal: 2nd week of Renewal Week

Absolutely not! We support our artists and recognize the threat that AI poses to their livelihoods. As part of our commitment to our no AI-policy, all of our artists sign a contract affirming that no AI or AI-editing tools will be used in the artwork we commission from them. 

During your Renewal Month, the Skip Button will become available in your account from the 1st through the 15th at 11:59 Pacific (Seattle). In order to skip, you’ll need to log into your account and then go to Subscriptions. Once there, click the Skip a Month button under the subscription. Select Confirm from the pop-up window, and that’s it! The skip button will only appear as an option during the skip timeframe mentioned above. If you do not see the skip button option in your account, please double check that is the 1st through the 15th of your box’s renewal month. Please note that if you miss the Skip deadline, we are unable to retroactively skip your box and refund your renewal charge. 

To cancel your subscription, you’ll need to log into your account and then go to Subscriptions. Once there, click the Cancel button under the subscription. Select Confirm from the pop-up window, and that’s it! Having issues canceling? Canceled and still see the “active” button? Send us an email at info@covetedcover.com and we can help!

We ship our subscription boxes via US Media Mail. Shipping for our subscription boxes within the US is as follows:

• US: $6.50 per box

Preorders and Overstock sale items outside of our subscription boxes are generally shipped using US Media Mail and pricing varies according to weight.

Please note: If you are shipping to an APO/FPO address, you may experience significant delays in receiving your order. Unfortunately, this is beyond our control.

Currently, we only ship within the US and to US military APO/FPO addresses. For our international customers, we recommend using a package forwarding service. We did not come to this decision lightly. We tried to negotiate reasonable rates with the shipping carriers, but because we are a new business and our subscription numbers are currently small, we were unable to secure rates that weren’t astronomical. After much research, we realized it would be LESS expensive for our international customers to use a packaging forward service for the time being. We recommend two that we have used personally in the past: Stackry and forward2me. We’ve used these services personally and have found them easy to use, reliable, and oftentimes more affordable than regular international postage. You can even use them to combine packages from multiple shops or book boxes in the US, thereby saving even more money on combined shipping and discounted rates! As we grow, we will continue to negotiate for better rates with the international shipping carriers so that we can offer in-house international shipping. Thank you for your understanding!

We do not offer refunds nor allow cancellations on orders. All purchases, including subscription box items, add-on items, preorder items, and purchases made from our online shop are nonrefundable and we do not accept returns or exchanges. If you need help with a book that arrived damaged, please see our Damage Criteria below.

Please be sure to check the tracking number supplied in your Tracking email. If you can’t find that email, check your spam folder. If your tracking shows that your package was never delivered, please reach out to us within 14 days. If the tracking for your order shows as “Delivered,” please check around your house; sometimes postal workers will hide your package in an area where package thieves won’t see it easily from the street. You can also check with your neighbors to see if it was delivered to them by accident. If you still can’t find your package, unfortunately, there isn’t much we can do from our end. USPS does not allow us to submit a Lost Package claim on a customer’s behalf. We recommend you head to your local post office and speak with the Postmaster there, or you may submit a lost package claim at usps.com. Sometimes, just filing a claim can help them locate the package!

Packages with tracking that shows as delivered are ineligible for a refund or replacement. For that reason, we highly suggest you consider sending your packages to a post office box or USPS locker if you live in a high-theft area.

If you provided the incorrect address on your order, your package is ineligible for a refund or replacement. If your package is returned to us due to an incorrect address, we will reach out to you to let you know. You will be sent an invoice for the return shipping to your corrected address.

First, may we just say that we are so sorry your order isn’t right or that your book arrived damaged! If the damage fits the criteria mentioned below, please send us an email to info@covetedcover.com within two weeks (14 days) of delivery and include the name on the order, your email address, your order number (if purchase was not part of your subscription), and photos of the damage. If we still have some in stock, we will send a replacement. If we are out of stock, a partial or full refund will be issued, based on the level of damage; this is at the discretion of our support team.

Damage Criteria

The following qualifies as Damaged:

• A tear, rip, puncture, cut, or visible scratch on the front of the book/dust jacket or spine that is larger than 2cm
• Residue or marks on the front cover or spine that cannot be removed
• A dented or crushed corner bigger than 2cm
• Water damage
• More than one ripped/torn page that affects the readability of the book
• Unevenly cut page edges that are visible on the vertical edge (the display edge) and effect/shift that edge’s design in an impactful way
• Production defects, such as a large area of missing foil, missing spot gloss, missing embossing, pages missing their text or artwork, or a book that is bound upside down
• Spine split in half
• Missing pages

The following do not quality as Damaged:

• Scratches, marks, or residue on the back of the book/dust jacket
• Page bleeding
• Slightly faded or scuffed foiling, or minor areas of missing foil
• Unevenly sprayed/digitally printed edges
• Unevenly cut/bound page edges that are not visible on the vertical edge (the display edge) or that do not affect the page edge design in a major way
• White spots or scratches on sprayed/painted/foiled edges
• Wavy pages
• Minor misalignment of the first few and last few pages of the book and/or the signed tip-in page (unless the misalignment effects/distorts the design of the vertical/display edge in an impactful way.
• Creasing, folding, or minor denting on the top or bottom of the book spine
• Slightly blurry digitally printed edges
• Minor interior defects that do not affect the readability of the text

We can only accept exchange/replacement claims within 14 days from the date you received your order.

If you’re unsure if your book qualifies for a replacement, please send us an email with clear photos to info@covetedcover.com. The criteria above are guidelines, and every book replacement is considered on a case-by-case basis. Please note that all exchanges/replacements are at the discretion of our customer support team.

We reserve the right to deny a replacement for any person deemed to be abusing the return policy for profiteering.

To update your shipping address, you need to log into your account, then select Addresses from the menu on the left-hand side. Select which address you wish to update (ie, shipping or billing), then click Edit Address on the right-hand side. Make the appropriate changes, then select Save Address.
PLEASE NOTE: Changing your shipping address updates only FUTURE orders/renewal orders that have not yet been made. It will NOT update any previous purchases/renewal orders that are awaiting fulfillment and still “processing.” If you need to update a shipping address for a previous order, please send us an email, instead, at info@covetedcover.com

To update your payment method, you need to log into your account, then select Payment Methods from the menu on the left-hand side. From here you may either add a new payment method, delete your old payment method, or edit your current payment method.

We’re working on this! We hope to have gift cards and the ability to gift a subscription available within the next couple of months. Please check back here for updates!

We’d love to hear from you! Please send an email to submissions@covetedcover.com with the following information: Your name, book title (or working title), publication date, genre, brief synopsis, and spice level and tropes list. Because we like to ensure the book will be a good fit for our readers, we currently only consider books that we can read (ie, are completed and have been published OR have already undergone a developmental edit, and are available in either physical arc form, e-arc, epub, etc).

We are always on the hunt for talented artists! Please note that we only work with artists 18+ years old. If you fit that criteria, please send an email to submissions@covetedcover.com with the following information: Your name, the country you live in, a link to an online portfolio and/or your art social media accounts. If you have previously worked on artwork for a book or an indie author, please list some of your credits. We look forward to hearing from you!

Once you join the waitlist, you’ll be added to our newsletter, where we will give periodic updates on the waitlist and announce when new spots will be opening up. Offer emails will be sent to the email address you signed up with. Be sure to add info@covetedcover.com to your safe-senders or contact list in your email program to avoid your offer email going to your spam/junk or promotions folder!

To check your number on the Waitlist, return to our waitlist page, and click the Waitlist button. Once in the waitlist, enter in the email address you used to sign up and hit enter. It will then show you your number on the list.

Yes! Our subscribers get early access to shop our stand-alone special editions and collections. Since many of these books sell out quickly, this can be a useful perk to help ensure you get a copy before they sell out.

We’re excited to hear you’d like to rep with us! Please make sure you’re following our social media accounts, as we will announce there when we have rep openings or are conducting new rep searches.